Customer Service & Employee Advocacy

Employee healthcare issues can be numerous and time consuming

Our staff of dedicated client service representatives take the time and hassle out of day to day employee issues. Equinox delivers the highest level of customer service available and aims for one call resolution on all employee related issues. Your staff has access to our team via phone, email or online claims submission any time day or night.

  • Resolve claim issues quickly and correctly

  • Help employees understand their benefits

  • Help finding providers

  • Resolve billing errors

  • Keep employers HIPAA-compliant

Claims Center

Need help with a claim? We’re here with the answer. Upload your claim and our team will be back with you right away.

Claims Center

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Get a quote on one of our insurance or benefits plans.

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Contact Our Customer Service Experts

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